Privacy Policy

1. Information We Collect

At Xenvilo SpA, we collect personal information that you voluntarily provide when registering on our platform, making inquiries, or using our real estate crowdlending services. This information may include your full name, email address, phone number, RUT (Chilean tax ID), residential address, and financial data necessary for identity verification in compliance with current Chilean regulations.

Additionally, we automatically collect technical information when you access our platform, including IP address, browser type, operating system, pages visited, and time spent. This information is used exclusively to improve the functionality and security of our services.

2. Use of Information

The collected information is used for the following purposes: facilitating the investment process in real estate projects, verifying user identity in compliance with Financial Market Commission (CMF) regulations, communicating updates on investment projects, processing financial transactions, complying with legal and tax obligations before the Internal Revenue Service (SII), and continuously improving our platform and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

3. Data Protection

We implement technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption in transit and at rest, multi-factor authentication, periodic security audits, and incident response protocols.

We comply with Law No. 19,628 on Protection of Private Life and its current amendments, as well as international data protection standards applicable to the financial sector.

4. User Rights

You have the right to access, rectify, cancel, and oppose the processing of your personal data (ARCO rights). To exercise these rights, you may contact us at contacto@xenvilo.com. We will respond to your request within the timeframes established by Chilean legislation.

You also have the right to request data portability and to withdraw your consent for data processing at any time, without affecting the legality of processing carried out previously.

5. Data Sharing with Third Parties

We may share your personal information with third parties in the following circumstances: with service providers who assist us in operating the platform (payment processors, identity verification services), with regulatory authorities when required by law, and with business partners in the context of specific investment projects, always with your prior knowledge.

All our service providers are contractually bound to protect your information and use it only for authorized purposes.

6. Data Retention

We retain your personal information for the time necessary to fulfill the purposes described in this policy and in accordance with retention periods required by Chilean legislation, including tax obligations and anti-money laundering requirements. Once the retention period is fulfilled, your data will be securely deleted.

7. International Transfers

In the event that your personal data is transferred outside Chilean territory, we will ensure that such transfers are carried out with adequate safeguards, complying with the requirements established by Chilean data protection regulations and applicable international agreements.

8. Contact

For any inquiries related to this Privacy Policy or the processing of your personal data, you may contact us at:

Xenvilo SpA Av. Apoquindo 4700, Office 1203 Las Condes, Santiago, Chile Email: contacto@xenvilo.com